House, 6 Bedrooms, 6 Baths, 1 Half Baths, Sleeps 16 (16 adults)
- english, french, german, spanish, portuguese, italian
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Had a blast
Great home which housed our entire group of 17.
Nice home great location
Check in was easy and the property was lovely. The location was very convenient to the pool. The only thing I would suggest is to bring your own pillows because the pillows on all the beds were awful - flat and more pillows are needed on the beds. Otherwise lovely stay.
Great Location, Poor Service
We booked this house thinking it was in Sunriver Resort, not Sunriver the town (it's not very clear in the listing). Luckily, we loved this location even more than Sunriver Resort - better pool, tennis courts, playground -- simply perfect for our extended family getaway!!
Unfortunately, the experience with Vacasa, the rental property company, was terrible. The first night I called to find out where the pool was (no map or explanation anywhere on the property). The next day, I called to inform them there were several things broken in the home before we arrived and discovered the local Vacasa phone number had been disconnected. I found another number in an old email and called. They said not to call the local number (but that's what all the literature in the house said to do). So confusing.
When we decided to go to the pool, we didn't have enough passes to cover the 16 people in our group, which is how many the house sleeps. Luckily, there was a lovely young lady working the desk who let us in. The next day, I got an angry phone call from Vacasa saying that we were trying to access the pool with too many people. The woman questioned how many people we had in the house. She said it only slept 14 but I told her it clearly slept 16 because that's how many we had in the house. She looked it up and ... sure enough ... it was 16. I suppose that's why they didn't have enough passes for accessing the pool. I was so frustrated by the lack of services, confusion on their end and crazy accusations that I will NEVER use Vacasa for another vacation rental. It's unfortunate because the home and Caldera Springs really were fantastic.
Family get together
We picked this home for the size, we were disappointed that it looked a little rough and had outdated furnishings that didn’t show as bad looking in the photos. Other than that, it was a nice stay.
Janet, thank you for providing this feedback following your stay. We are sorry you were disappointed with the home. We will pass your comments along to our local manager for consideration. We hope to host you again!
Perfect for families!
We loved that the house came stocked with everything we needed! We had the max amount of people, and it still felt like we all had our own space! We will definitely be returning in the future!